International Orders FAQS
Everything you need to know before ordering Mouri from outside India.
WhatsApp / Call: +91 63608 33040
Support Hours: 10:00 AM - 6:00 PM IST
Email: helpdesk.mouri@gmail.com
About Mouri & Contact
1. Where are you based?
We are based in Bengaluru, India.
2. How can I contact you?
You can reach us through WhatsApp, phone or email for help with sizing, customisation, payments, shipping or any order-related questions.
WhatsApp / Call: +91 63608 33040 | Support Hours: 10:00 AM - 6:00 PM IST | Email: helpdesk.mouri@gmail.com
3. Can I speak to someone before placing my order?
Of course. You can WhatsApp or call us directly for help with sizing, measurements, customisation, payment or shipping before placing your order.
Shipping & Delivery
4. Do you ship internationally?
Yes. We ship Mouri dresses worldwide.
5. Which countries do you frequently ship to?
We frequently receive orders from customers in the USA, Canada, Australia, New Zealand, UAE, UK, Germany and many other countries across the world.
6. Which courier partners do you use?
We ship international orders through trusted courier partners such as FedEx and UPS, depending on the destination and service availability.
7. How long does international delivery take?
Once dispatched, international delivery usually takes around 5-7 working days, depending on the destination and customs clearance.
8. How long does dispatch take?
Our current dispatch timeline is approximately 3-4 working days. Orders with special customisations may occasionally need a little additional time.
9. Can you arrange express international shipping?
We can try to arrange express shipping depending on your destination and courier availability.
Please WhatsApp us at +91 63608 33040 with your delivery country, postal code and required delivery date, and we will check the fastest available option.
10. How much is international shipping?
International shipping charges depend on your delivery country and order. The applicable shipping charge will be shown during checkout.
11. Will I have to pay customs or import duties?
Most of our international customers have told us that they did not have to pay any additional customs charges when receiving their parcels.
However, customs and import regulations vary by country, so we cannot guarantee this for every shipment. If any duty or local tax applies, it will be determined by your country's customs authorities.
12. Can I hold multiple orders and ship them together?
Yes. You can place multiple orders over a period of time and ask us to hold them for combined shipping.
Please WhatsApp us after placing your order and let us know you would like it to be held. We can combine your orders and ship them together when you are ready.
13. Will I receive tracking details?
Yes. Once your order is dispatched, we will share the tracking details so you can follow your parcel until delivery.
Ordering & Payment
14. Can I place my international order directly through the website?
Yes. You can order directly through our website by entering your international delivery address during checkout.
15. Can I place an order through WhatsApp?
Yes. Simply send us screenshots of the products in your cart along with your complete shipping address, and we will guide you through the order and payment process.
16. Do you accept international cards?
Yes. We accept international debit and credit cards through our online checkout.
17. Can I pay manually through GPay or bank transfer?
Yes. If you prefer manual payment, please WhatsApp us your cart details/screenshots, and we will share the available payment details.
18. What currency will I be charged in?
Your bank or payment provider may convert the amount into your local currency. Your bank may also apply an international transaction or currency-conversion fee.
Product & Customisation
19. Do the dresses come with lining?
Yes. Most of our cotton dresses come with cotton lining, while our georgette dresses generally come with soft American crepe lining.
Lining details may vary depending on the style, so please check the individual product page or WhatsApp us if you would like to confirm.
20. Can I customise the dress length?
Yes. Length customisation is available for styles where the option is provided on our website.
21. Can I customise the sleeves?
Yes. Sleeve customisation is available for selected styles. You can choose from the available options or WhatsApp us if you need a specific sleeve style.
22. Can nursing/feeding zips be added?
Yes. Invisible nursing zips can be added to many of our styles where the option is available.
23. Can you make the dress according to my measurements?
Yes. Please share your measurements with us on WhatsApp, and we can make the dress accordingly wherever the design allows.
24. Can I make small changes to the style?
Yes. Minor style customisations can be done on many designs.
You can check with us for changes such as sleeves, neckline, length or other small design details. Send us the product link and the change you would like, and we will confirm if it is possible.
25. Do you make Mom & Baby matching outfits?
Yes. We can make Mom & Baby matching outfits on request, depending on fabric availability and the selected design.
Sizing & Fit
26. What size should I order?
Please refer to our size chart before placing your order.
If you are unsure, WhatsApp us your bust, waist and usual dress size, and we will help you choose the best size.
27. Do you have plus sizes?
Yes. We offer sizes up to 8XL on selected styles.
You can also share your measurements with us on WhatsApp if you need help with sizing.
28. What if I need a little extra room later?
Wherever the design allows, we provide 2 extra stitch lines on each side, giving you additional seam allowance that can be opened later if you need a slightly looser fit.
Many of our dresses also come with waist ties, so you can adjust the fit for a comfortable and snug look.
Exchanges & Support
29. Can international orders be exchanged?
International exchanges can be difficult because of the high two-way shipping costs, especially for customised or made-to-order pieces.
We recommend checking your size and measurements carefully before ordering. If you are unsure, please WhatsApp us first and we will help you choose the right size.
30. What if I receive a damaged product?
Please contact us within 48 hours of delivery with your order details and an unboxing video, and we will assist you accordingly.
Need help? WhatsApp / Call +91 63608 33040 | 10:00 AM - 6:00 PM IST
Mouri - Bengaluru, India | Worldwide Shipping